COMMUNICATIONS & CONTACT CENTER
The Connected Enterprise.
Communications, video, and customer engagement — unified by AI, deployed at scale, built for the way modern businesses actually work.
Most companies don't have a communications problem. They have a connection problem. Voice systems from one vendor. Video from another. Chat from a third. A contact center that doesn't talk to any of them. Tech CRG designs, deploys, and operates a single connected layer — so your people, your customers, and your data move through one intelligent system instead of fighting ten disconnected ones.
THE NEW STANDARD
One platform. Or ten that don't talk.
The data is clear. Employees using more than 10 communication apps report 54% more friction than those using fewer than five. Customers expect responses in seconds, not hours — and 74% expect service availability 24/7. Hybrid teams need remote participants to have the same presence as people in the room. Old-model communications — separate phone, email, video, and contact center systems — quietly cost companies productivity, customers, and competitive ground every day.
The shift in 2026 is not toward more communication tools. It's toward fewer, smarter, AI-orchestrated platforms that consolidate what your people use and what your customers experience. That's what we deliver.
More communication friction when teams use 10+ apps vs. fewer than 5
Of consumers now expect 24/7 service availability
Average productivity gain from real-time AI agent assist
PILLAR I · UNIFIED COMMUNICATIONS
One platform for voice, meetings, and messaging.
See the platform in action
Webex Contact Center AI capabilities demo
Webex Contact Center AI capabilities demo — courtesy of Cisco
Voice calling, video meetings, persistent messaging, file sharing, presence — all on a single platform your team actually wants to use. Tech CRG designs and deploys enterprise UC systems for organizations operating across multiple sites, multiple countries, and hybrid workforces. We handle the architecture, the deployment, the integration with your existing identity and security stack, and the ongoing operations — so your people get a communications experience that just works.
The Tech CRG difference
With legal entities in 12 countries across the Americas, we deploy UC consistently across multiple geographies — handling local telephony regulations, local number portability, local language support, and local user training. Few providers can do this. We do it routinely.
WHAT WE DELIVER
Communications and video, engineered as one.
From cloud telephony to AI-driven meeting rooms, every capability is designed to work together — and to scale across sites, countries, and hybrid teams.
Unified Communications
- Cloud and hybrid UC platform design
- Multi-country deployment with consistent user experience
- Voice modernization — migrating from legacy PBX to cloud telephony
- Integration with your productivity stack (Microsoft 365, Google Workspace)
- Identity, security, and compliance integration
- User adoption, training, and change management
- 24/7 managed UC operations
Video & Immersive
- Conference room design and hardware specification
- AI-powered camera framing, audio enhancement, and real-time transcription
- Multi-language translation and AI meeting summarization
- Zero-touch deployment and remote room health monitoring
- Immersive and large-format spaces — boardrooms, town halls, training rooms
- Multi-country rollout coordination
Meeting equity, not just meetings.
Video is having a second wave — and the bar has moved. Enterprises are no longer judged on whether their video works, but on whether remote participants have the same presence and influence as the executive in the room. We're also actively building immersive collaboration — VR/AR-enabled meeting environments — for clients leading the way in design, training, and high-stakes remote decision-making.
Unified Comms
Video & Immersive
Contact Center
PILLAR III · CONTACT CENTER
Legacy contact centers cost you customers.
Legacy contact centers are cost centers that frustrate customers. Long waits. Agents without context. Transfers that lose information.
In 2026, the buyers who win the customer experience battle are deploying a fundamentally different model — one where AI handles the interactions that don't require human judgment, and human agents are amplified by AI on every interaction that does.
AI-NATIVE CONTACT CENTER
AI-native. From the first interaction to the last.
Tech CRG designs and deploys AI-native contact center operations on enterprise-grade platforms. Autonomous AI agents resolve the high-volume, repetitive interactions end-to-end. Real-time AI agent assist surfaces customer context, suggested responses, and compliance prompts on every live call.
AI-powered post-call summarization eliminates after-call work. Sentiment analysis and conversation intelligence give your supervisors visibility they've never had.
The KPIs that actually matter now
Containment rate, first-contact resolution, customer effort score, sentiment, and customer lifetime value — not just average handle time. We build for the outcomes the market is moving toward, not the metrics it's moving past.
THE UNIFYING LAYER
Four reasons we deliver what others promise.
Communications, video, and customer engagement share one intelligent layer — the AI that frames a meeting, assists an agent, summarizes a call, and routes a conversation is the same connective tissue across your entire enterprise. That's what makes it connected, and that's what makes it ours.
Meeting equity through AI-powered video
We don't deploy cameras and call it video. We design environments where remote participants have the same presence and influence as people in the room — using AI-driven framing, audio, transcription, and room management. Meeting equity is the 2026 standard, and we're already delivering it.
AI-native contact center, built for 2026 outcomes
Autonomous AI agents that resolve end-to-end, not chatbots that hand off. Real-time agent assist that lifts productivity 14%. Voice-first AI for the channel where most interactions still happen. Measured by containment, sentiment, and customer lifetime value — the metrics that matter going forward.
Tool consolidation, deployed at scale
We don't just design — we execute, repeatedly, at scale. One platform replacing the disconnected systems that came before — at national scale, in production, in high-stakes environments.
Multi-country deployment — 12 countries, one team
Legal entities in 12 countries across the Americas. We deploy UC, video, and contact center consistently across multiple geographies — handling local telephony regulations, local language, local user training, local compliance. Almost no provider in the region can deliver this. We do it as the default.
THE FLAGSHIP DEPLOYMENT
15,000+ endpoints. The largest Cisco UC deployment in Central America.
In 2024, Tech CRG was awarded a landmark national contract by the Caja Costarricense de Seguro Social (CCSS) — Costa Rica's national universal healthcare provider, serving the entire country. The mandate: design, deploy, and operate a unified communications environment that connects CCSS personnel across the country's healthcare network, from headquarters to regional hospitals to clinics, on a single modern platform.
Today, more than 15,000 endpoints are live — making this the largest Cisco UC deployment in Central America. The infrastructure connects medical professionals, administrative staff, and support teams across one of the most operationally critical organizations in Costa Rica. It is the largest single proof point of Tech CRG's ability to execute UC at national scale, in production, in a high-stakes environment.
We are now actively deploying the next phase: a full AI-native contact center on the same platform — with autonomous AI agents, real-time agent assist, and the full AI suite. When complete, CCSS will operate one of the most advanced national-scale communications and customer engagement infrastructures in the region.
Live endpoints across Costa Rica's national healthcare network
Ready to connect your enterprise?
Whether you're consolidating fragmented tools, modernizing voice infrastructure, building a video collaboration environment that matches your hybrid workforce, or transforming your contact center with AI — we've done it at every scale, in multiple countries, with measurable outcomes.
Talk to our teamSources: 54% communication friction (10+ apps) — Zoom research, 2026. 74% expect 24/7 service — Zendesk 2026 CX Trends Report. 14% agent productivity gain — National Bureau of Economic Research. Figures cited for industry context; verify with current sources before publication.